• All riders must have exact change as quoted upon entering the bus. Drivers are not allowed to make change. ALL RIDERS MUST PAY.

• No food, drinks, tobacco products, alcohol, controlled substances (drugs), or profanity will be used on the buses.

• All riders must wear seat belts. It’s the law! Please remain buckled-in until the van comes to a complete stop.

• All children four and under must be in a car seat provided by the parent or guardian.

• All riders must be properly dressed and practice proper hygiene so that all riders have a pleasant experience.
• There will be no doubling back for forgotten personal items.
• Riders are not to change or add to destination once on the van. The pickup and drop off location should be the same.
• Riders should be ready 30 minutes before your scheduled appointment. If the van must wait for 10 minutes, it will leave without you. This will count as a no show.
• Riders must call to cancel an appointment prior to the pickup time or this will be considered a no show.
• We have the right to suspend or discontinue service to riders.
• Riders must be ambulatory, which means that they must be physically able to enter and exit the transit vehicle on their own or bring an escort to help them.
• The driver will meet the wheelchair rider at the van, operate the wheelchair lift, and lock down the wheelchair.

• The driver is not permitted to go inside a rider’s home, store, medical facility, or any other place with the rider.

• Under no circumstances will any rider or relative of passenger be allowed to be abusive on the van. The result will be discontinued service for the person.